Disclaimer – Handmade Sets from Shelocks Studio.

Thank you for choosing handmade quality from Shelocks Studio All our sets – including Volume Mermaid™, dreadlocks, silky braids, braids, and custom orders – are created with great care and creativity.

To ensure clarity and avoid misunderstandings, please read the following important information:

Handmade = Unique

• All our sets are handmade and created one by one.

• Minor variations in density, structure, length, and finish are natural and expected.

• We do not guarantee machine-like precision – only genuine craftsmanship.

Photos & visual differences

• We always send photos prior to shipping, where relevant.

• Colors, texture, and density may appear different in real life due to lighting, screen settings, and the nature of synthetic fibers.

• Visual differences between product photos and the delivered set do not in themselves constitute a defect.

Use & responsibility

• Our products are intended for experienced or professional use. • Shelocks Studio cannot be held responsible for results caused by incorrect use, installation, or handling after delivery.

• If you are unsure about installation, please contact us before use.

Complaints & returns

• Complaints are only accepted in cases of clear production defects, and only if the set is unused and returned in its original condition.

• Personal dissatisfaction with appearance, density, curl, or structure does not automatically qualify as a valid complaint.

• We do not offer refunds for used, installed, or altered sets.

• All sets are documented with photos prior to shipment.

Trademark

• The name Volume Mermaid™ is trademark protected and may not be used under another name.

Questions? Feel free to contact us – we’re always happy to help As a small, specialized craft-based business, we kindly ask for your understanding that we cannot offer the same policies as large chains or dropshipping webshops.

Thank you for supporting genuine craftsmanship

-Shelocks Studio